“The best way to find yourself is to lose yourself in the service of others”- Mahatma Gandhi
One of the best hospitality/service books I’ve read, and just finished, is ‘The Diego Masciaga Way’. Diego Masciaga is the long-standing Director of the celebrated 3-Michelin star Waterside Inn, and this book by Chris Parker is a fascinating insight into the thoughts and principles of a man clearly at the top of his profession.
I won’t spoil the surprises for those interested in reading it, but the main principles of service are highlighted in the final chapter, based around; Recruitment; Training; Leadership; Service Delivery; Longevity and Consistency.
An inspirational read- can highly recommend!